About us

RTCS maintains
a high quality of service delivery

Introduction

Deliver customer satisfaction through high quality food, and top class hospitality services.

Raydan Trust Catering & Services Co. is based in Yemen, Mareb, is one of the leading experienced Yemeni content providers in Catering and Hospitality support services with emphasis on strict Quality Assurance, Health safety and environment (HSE). Over the years we have undertaken many challenging projects and accumulated skills and is familiar with international catering and camp management standard and the Health & Hygiene Guidelines for Catering and Hospitality services.

We provide top quality catering services at affordable prices and incredible food. We work closely with our customers to ensure every detail is perfect. Our aim is to deliver customer satisfaction through high quality food and top class service competitive and affordable prices.

Our operation are supported by 100% Yemeni content and team of quality and experienced personnel.
RTCS maintains a high quality of service delivery and we have perfected ourselves in creating an artistic, elegant, memorable yet practical spread of dishes to be relished by both the eye and the palate.

Our catering teams of staff are experienced; well trained and highly professional who are always friendly and courteous. By dedicating ourselves to knowing our customers and their needs we provide services that build sustainable working relationships based on mutual trust, understanding, honesty and confidence.

Our Mission

To deliver customer satisfaction through high quality food, and top class hospitality services.

Our Vision

To become the leading provider of quality Catering and hospitality services in YEMEN and beyond borders.

Our Values

Excellent Balanced food.
Excellent customer service skill.
Excellent service delivery.
Excellent long term client partnership and trust.
Excellent atmosphere and professionalism.
Excellent motivated personnel teams.
Excellent food & beverage.

Our People

RTCS strongly believe in the development and welfare of its human resources, as they are the foundation of our business. In this respect, we also invested in an array of visual aids, including package courses for the training of our staff.

We also maintain a strong teamwork ethic throughout the organization.

Our culture is one opportunity from both a professional and personal perspective. RTCS provides an unmatched experience whatever your career goals. We strongly believe in professional career development.

Our people actively contribute to case teams at every level, and people are reward in accordance to their performance and contribution to team building and team achievement while working individually.

We insure our people receive adequate medical attention and in addition to provisions made at a station for medical treatment, a clinic with a well-stocked pharmaceutical department and one Resident Doctors is maintained at MAREB base camp.

Quality Objective

To achieve and maintain the required level of assurance the Managing Director & Chief operating officer retains responsibility for the Quality system with routine operation controlled by the Project Manager.

The objective of the Quality Assurance System are:

To maintain an effective Quality Assurance System compactable with International Standard ISO 9001 (Quality Systems).
To achieve and maintain a level of quality which enhances the company’s reputation with customers.
To ensure compliances with relevant statutory and safety requirements.

Management Structure

RTCS each contract location is referred to as a station headed by a Manager and an Executive Chef, while smaller stations have Camp Bosses. The Executive Chef is usually with considerable experience in Catering services with an in depth knowledge in the preparation of various dishes. The Executive Chef is in charge of all technical operations, including menu planning, kitchen tools as well as planning for on and off station catering services.

The manager is in charge of day to day administration of the station and also ensures that health safety, environmental policy, and health & hygiene standards are maintained.

Each Station is supported administratively and technically from the Headquarters. To enhance and facilitate this support, our base kitchen and store provides the advantage of bulk supply . This modern Base kitchen and store has more and better storage facilities that ensure enough stock.

RTCS is involved in various catering operations and our collective objective is to operate in the most safe, economic and hygienic manner. As a contractor to oil prospecting companies, we are aware of the nature of work involved in the petroleum industry and the necessary safety effort required in minimizing injury to staff and damage to equipment.

RTCS has a systematic approach to HSE management designed to ensure compliance with the law and to achieve continuous improvement, we include HSE performance if the appraisal of all staff which comes with reward upon satisfaction by management. Our subcontractors also adhere to HSE in line with company’s policies and plans.

A Taste of Hospitality

We have perfected ourselves in creating an artistic, elegant, memorable yet practical spread of dishes to be relished by both the eye and the palate.